Case Study
Motivation and momentum had stalled at a major healthcare company in Dallas... until Dana Williams Consulting helped re-engage leaders and teams.
Highlights
After working with Dana Williams Consulting, the healthcare company saw the following results.
68%
of employees say they’re engaged, up 15% in one year
90%
of employees know that their leaders care
90%
of employees feel the importance of their jobs
The Problem
In 2023, engagement in the Corporate Services Department at a major Dallas-based healthcare company dipped in aftermath of pandemic and constant change. Employees felt uncertain about doing their best work, lacked development, and believed their voices sometimes did not matter.
Gallup’s Q12 Engagement Index revealed a troubling ratio: only 53% of the team was actively engaged, with 36% not engaged and 11% actively disengaged.
The Solution
Work began with the leadership team. Dana Williams Consulting bolstered their CliftonStrengths foundation and set a roadmap to help leaders and teams thrive through one-to-one coaching and training sessions.
Leaders built a new mindset as their role of “leader as coach” and removed roadblocks to establish effective team dynamics. They created change adoption and established new norms for their teams.
The Dana Williams Consulting team also worked with the employees of the department to keep pace with the leaders. In addition to learning their unique strengths, they learned about navigating change, emotional intelligence, maintaining wellbeing, and intentional partnerships through team training sessions and monthly webinars.
The Results
One year later, engagement climbed to the 68th percentile of Gallup’s Healthcare and Social Assistance database.
68% of employees were now engaged, a 15-point jump, while actively disengaged employees dropped to just 7%.
Learning, development, and recognition surged with Employees feeling supported in their careers and connected to their mission. From a Gallup Q12 perspective, the workforce was progressing up the engagement hierarchy—a transformation that fuels morale, performance, and high productivity with operating expenses lower than previous year.
Upon seeing the improvements quantified in the latest survey, the department's VP congratulated her leadership team, saying:
“We have been able to build on our strengths and create a brand that is authentic to ourselves. I am so proud of the work we are doing as a group and the connection that it has created thru the entire division.”
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