Breaking the Blame Cycle with Author and Business Owner Chris Gillen
Jul 17, 2025
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On this episode of Dominate Your Day, I had an insightful conversation with Chris Gillen—CEO, speaker, and author—about his book, The Villain Trap: How Leaders Lose Power Through Blame—and How to Take It Back. Chris challenges leaders to look honestly at their own role in shaping workplace culture and to break free from the cycle of blame that silently destroys trust and connection. He highlights how empathy, patience, and warmth are essential qualities for leaders who want to create authentic environments where employees feel valued and motivated.
From there, we explored how Chris is putting those principles into action with his innovative company, Caller Base AI. Using voice-driven AI technology, Chris is helping small and medium businesses redefine customer service by freeing employees from repetitive tasks and allowing them to focus on meaningful work. His approach is a reminder that technology, when used thoughtfully, can enhance the human side of business. This episode is packed with wisdom for leaders navigating both culture and innovation in today’s fast-paced world.
Episode Minutes:
- Minute 6:00 — The Villain Trap: Concept and Application
- Minute 16:00 — The Villain Trap at Home
- Minute 28:00 — Leadership and Authenticity
Links + Resources from This Episode:
- Get your copy of The Villain Trap: How Leaders Lose Power Through Blame—and How to Take It Back
- Connect with Chris Gillen on LinkedIn
- Learn more about The Strengths Journal
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